Shipping & Live Arrival Guarantee

To minimize transit time and reduce the risk of plants sitting in shipping facilities over weekends, orders are typically shipped Monday through Wednesday.

Orders placed later in the week may be held until the following shipping window.

During periods of extreme weather, holidays, or other circumstances that may affect plant safety, shipment dates may be adjusted at our discretion.

The health of our plants is our highest priority.

We reserve the right to delay shipment if weather conditions along the shipping route are expected to pose a significant risk to plant health. This may include:

• Extreme heat

• Extreme cold

• Severe weather events

• Carrier service disruptions

While we understand delays can be inconvenient, temporary holds often prevent permanent damage to living plants.

Plants are packaged with care to minimize movement, reduce stress, and protect them during transit.

Depending on the season and plant type, packaging may include:

• Protective wrapping

• Insulation

• Heat packs

• Additional stabilization materials

Packaging methods may vary based on species, size, and weather conditions.

Tissue culture plants are shipped in their sterile culture vessels unless otherwise specified.

Customers purchasing tissue culture plants acknowledge that successful acclimation depends on proper handling and environmental conditions after receipt.

Please review any provided acclimation instructions before removing plants from their culture containers.

We take great care in packaging and shipping every plant.

Our Live Arrival Guarantee applies when plants are shipped under appropriate weather conditions using qualifying shipping methods and when any required delivery instructions are followed.

If a plant arrives dead or severely damaged due to shipping-related causes, we will review the situation and work with you to determine an appropriate resolution.

Possible resolutions may include:

• Replacement plant

• Store credit

• Partial refund

• Refund

Resolutions are provided at our discretion based on inventory availability, plant condition, and the circumstances of the claim.

To qualify for the Live Arrival Guarantee:

• The shipment must be accepted at the delivery address provided.

• Any required shipping upgrades must have been selected.

• The package must not have been delayed due to customer error.

• The customer must follow all reporting requirements listed below.

The guarantee does not cover damage resulting from:

• Incorrect shipping addresses

• Packages left outdoors after delivery

• Delivery delays caused by the carrier

• Improper care after delivery

• Failure to follow acclimation instructions

• Cosmetic imperfections that do not impact plant health

• Minor leaf loss, stress coloration, or shipping stress

Plants are living organisms and some adjustment after transit is normal.

Any Live Arrival Guarantee claim must be submitted within 4 hours of documented delivery.

Claims submitted after this period may not be eligible for coverage.

Please include:

• Clear photographs of the plant(s)

• Photographs of all packaging materials

• Photographs of the shipping label

• Your order number

• A brief description of the issue

Please do not discard packaging materials until your claim has been reviewed.

Orders designated for event pickup must be collected during the selected event unless alternative arrangements have been approved in advance.

Customers are responsible for verifying event details and pickup availability.

Orders not collected during the designated pickup period may be canceled or otherwise handled at our discretion.

If you have questions regarding shipping, weather holds, event pickups, or our Live Arrival Guarantee, please contact us before placing your order. We're always happy to help ensure you select the best shipping option for your plants.